Loyalty Program Terms and Conditions
By Registering as a Member or by or claiming any Member Benefit, you agree to be bound by, and your participation in Sophie’s Beauty Room Loyalty Rewards Program will be governed by, these Terms and Conditions.
- To become a Member, you must be an individual, have a current Australian residential address.
- There is no joining fee or any ongoing annual fee to become or remain a Member.
- We may refuse or cancel an application for Membership for any reason.
- There is a limit of one membership per person.
- Membership is non-transferable.
- It is your responsibility to keep your personal details updated by logging onto your online Account or calling the store 02 9823 2308. If you do not keep your personal details up to date, we may not be able to offer, or provide you, with Member Benefits.
2) Joining the program
All clients at Sophie’s Beauty Room will automatically join the loyalty program.
3) Earning Member Benefits
You can earn Sophie’s Beauty Room Points as follows:
- You will earn a minimum of 1 (one) Point for every whole dollar you spend at shop.sophiesbeautyroom.com.au. *Excludes money spent on Postage & Handling.
- 100 (one hundred) Sophie’s Beauty Room loyalty Points is equal to five (5) Sophie’s Beauty Room Dollars.
- Sophie’s Beauty Room loyalty dollars redeemed as a discount on a transaction do not earn points.
- There is no maximum points value for your account.
- Sophie’s Beauty Room may at their sole discretion and at any time change, add to, or make deletions to the list of qualifying or participating Sophie’s Beauty Room products that attract bonus points
- Sophie’s Beauty Room may at their sole discretion and at any time change, add to, or make deletions to the multiplier offers for Membership Status Tiers.
- Customers who do not request to join the Sophie’s Beauty Room Loyalty Program will not accrue points.
4) Redeeming Member Benefits
- Only customers with an activated membership of the Sophie’s Beauty Room Loyalty Program can redeem points for Sophie’s Beauty Room Loyalty Dollars.
- A minimum of 500 loyalty points ($25 Sophie’s Beauty Room Dollars) is required to start redeeming on services.
- The points redemption value for Sophie’s Beauty Room Loyalty Dollars for money off your shop is calculated ongoing and is available for redemption at your next purchase.
- Sophie’s Beauty Room Loyalty Dollars can be redeemed in multiples of $5 for STORE purchases only.
- 100 (one hundred) Sophie’s Beauty Room points equals FIVE Sophie’s Beauty Room Loyalty Dollars which equals AUD $5 discount off
- You can choose to redeem the value of Sophie’s Beauty Room Loyalty Dollars at your next visit in store. Sophie’s Beauty Room Loyalty Dollars balance (or such other portion as notified by Sophie’s Beauty Room from time to time) is available for redemption as money off your shop when so elected for redemption in the checkout.
- If you do not use the Sophie’s Beauty Room Loyalty Dollars in your next or subsequent shops, the remaining Sophie’s Beauty Room Loyalty Dollars balance is retained and continues to accrue for future use.
5) Other Member Benefits
You may qualify for other promotions, special benefits and exclusive benefit offers that arise from membership of the Sophie’s Beauty Room Loyalty program. Other Members Benefits include:
- Member-only discounts, newsletters and automatic entry into prize draw competitions which may be run from time to time; and
- Discounts, exclusive offers and personalised offers from Sophie’s Beauty Room and selected Program Affiliates.
- We may specify exclusions and conditions (including qualifying spend and offer duration) for Member Benefits and we may change these from time to time.
6) General terms and conditions
- Member Benefits are personal to you and are not transferable, unless we notify you otherwise.
- Member Benefits may not be accrued or used for any Business Transaction or other commercial or not-for-profit association purposes.
- We do not exchange or refund Member Benefits for anything else, including for cash or gift cards.
- We may reverse (debit) or cause to be reversed, any Member Benefits which have been allocated (credited) to you where you have returned the goods or you have been refunded for the goods or services in respect of which those Member Benefits were earned, or if there are other grounds which we consider reasonably justify a reversal, including, without limitation, Member Benefits credited erroneously or fraudulently or earned through fraudulent means. Sophie’s Beauty Room reserves the right to determine whether the Member Benefits are valid and can be redeemed.
7) Tracking your Points balance
- To track your Points balance, you can check your Account on the Website, or by calling the salon 02 9823 2308.
- It may take up to 48 hours for any Sophie’s Beauty Room Loyalty Points to be shown in your Online Account.
8) Opting out of Sophie’s Beauty Room Loyalty Rewards Program
You may opt out of the Loyalty rewards Program at any time by sending an email to firstname.lastname@example.org
9) Privacy & Communications
- Privacy – We collect, use and disclose your personal information in accordance with Sophie’s Beauty Room website Terms and Conditions, which forms part of these Terms and Conditions. Sophie’s Beauty Room may amend the website Terms and conditions from time to time accordingly the changes will flow to these Terms and Conditions. By Registering as a Member or by utilising any Membership Facilities such as claiming any Member Benefit, you acknowledge that you understand and agree that we will collect, use, store your personal information in accordance with the terms and conditions of the website Sophie’s Beauty Room .
10) Changes to Terms and Conditions and Termination
- Sophie’s Beauty Room reserves the right to change, suspend or terminate these Terms and Conditions or Sophie’s Beauty Room Loyalty Rewards Program at any time.
- Sophie’s Beauty Room will give advance notice of any such circumstance on our Website or you can obtain such details by calling the Salon allowing you to cancel your Membership within the period of that advance notice.
- Where we change the Terms and Conditions, a copy of the revised Terms and Conditions will be available on the Website or can be obtained by calling the Salon.
11) Complaints and Queries
If you have any queries or complaints regarding Sophie’s Beauty Room Loyalty Rewards Program, you should contact us. You can do this by contacting us on 02 9823 2308 or via email to email@example.com
In these Terms and Conditions, the following terms have the following meaning:
Account means your personal online Sophie’s Beauty Room account to which you log in through the Website or any other means which is authorised by us, including, without limitation, by logging into any smartphone applications or digital wallets.
Business Days means a day other than a Saturday, Sunday or official public holiday in New South Wales.
Business Transaction means the purchase of goods online.
Excluded Purchases means items or services sold online at Sophie’s Beauty Room that may be prohibited by applicable State or Federal law form accruing a points benefit.
Member means a person who has Registered their membership using the process or by accepting an applicable offer they are deemed to have joined Sophie’s Beauty Room Loyalty Rewards Program
Member Benefits are benefits which we specify from time to time in connection with Sophie’s Beauty Room Loyalty Rewards Program including, without limitation, Points, Sophie’s Beauty Room Loyalty Dollars, the other Member Benefits specified in clause 5 of these Terms and Conditions and any other benefits we may make available to Members from time to time.
Membership Facility means any means by which you access Sophie’s Beauty Room Loyalty Rewards Program (including any Member Benefits) including, but not limited to, online at Sophie’s Beauty Room , the website or any other smartphone application or digital wallet authorised by us.
Online means Sophie’s Beauty Room
Participating Products means such products as advertised from time to time for which you can earn Points (as advertised in respect of the products) when you purchase those products.
Points means a sub-unit of Sophie’s Beauty Room Loyalty Dollars, whereby 100 (one hundred) Points equals 5 (FIVE) Sophie’s Beauty Room Loyalty Dollar which equals AUD $5.
Promotional Bonus Points offer means products that are advertised from time to time that accrue additional points when purchased.
Registered means that you have registered your interest in Sophie’s Beauty Room Loyalty Rewards Program membership process in store.
Terms and Conditions means this document, and any other documents referred to in it.
Website means the online website at Sophie’s Beauty Room including Sophie’s Beauty Room Loyalty Rewards Program incorporated in Sophie’s Beauty Room
Sophie’s Beauty Room means W Turner trading as Sophie’s Beauty Room ABN 26645576956
Sophie’s Beauty Room Loyalty Dollars, Loyalty Dollars and Sophie’s Beauty Room
Loyalty Dollars balance means the deemed current value held in your Account following your purchases online otherwise accumulated by you under these Terms and Conditions, which may be accrued and redeemed as described in clause 3 and 4.
Sophie’s Beauty Room Loyalty Rewards Program means the customer loyalty program we designate as such from time to time.
In these Terms and Conditions, reference to: “we”, “our” and “us” are references to Sophie’s Beauty Room and references to “you” and “your” are references to the individual who Registered as a member of Sophie’s Beauty Room Loyalty Rewards Program, or whose membership is deemed to have accrued through the use of any Membership Facilities such as a registered user of the online website who has sought to earn, access or accrue a Membership benefit.